FAQ and other information
▸Before you order:
▸Please make sure to verify that your shipping address is correct and that you have carefully read the description of each product before placing your order!
▸Do you offer different length or different color chains?
Each necklace originally comes with the chain shown on the pictures of the item. If you would like to have a different color chain, instead of what it comes with every necklace, just send me a message when you order with your color of choice (that can be gold, bronze, silver, or even rose gold). The original length of each chain is 50 cm (~19,69 inch), that can be adjusted too.
▸What are your processing times? When my order gets shipped?
My processing time for shipping your orders is usually 1-3 or -with the weekend in the middle- it's 3-5 business days. If you need your order to be shipped sooner than that please message me before ordering and I will try to ship it as soon as possible.
▸Where do you ship to? What are your shipping rates?
Woods of wonder ships worldwide. Shipping is free for orders in France. Inside the EU the shipping is 5.80 € outside the EU it's 6-7 €
▸When can I expect my order?
In France the shipping takes 1-2 business days. In Europe it's 5-7 days. Outside of Europe it is around 8-14 days depending on where you live, and if the package gets held up at customs or if there's a weekend.
▸Do you take commissions, custom orders?
At the moment I am unable to take custom orders, but you can always reach out to me to ask. Mostly when I am open for custom I announce it on Instagram.
▸My item arrived damaged, what can I do?
If the damage was caused because of shipping, contact me and either I’ll replace your item (with no additional cost to you) or I can offer a refund.
▸Do you accept returns & exchanges?
I accept returns and exchanges, just contact me within 15 days of delivery, and ship the item back in same condition as it arrived within 30 days of delivery.
▸Do you accept cancellations?
Although my items are cute they are not meant for children, they are intended for adult collectors. The tiny pieces, especially with miniature figures can be a choking hazard. My ceramic pieces although they are durable, if broken they may be sharp enough to cause injury. Please pay attention when gifting, for your own responsibility.
The hand painted polymer clay pieces are covered in a layer of varnish. The varnish makes the pieces waterproof, but if contacted with water too much the varnish can wear off, so try to keep it away from water as much as possible. Each item should be handled with care. In the case of jewelry, remove the item before bed to avoid damaging the piece while you're sleeping. Avoid contact with other hard or rough objects, abrasive materials, chemicals, or prolonged rubbing. It is possible that if the piece is worn roughly, or been dropped on the floor, or it was exposed to heat, that the varnish wears of faster than it's supposed to.
For extra care you can apply a second layer of varnish each year. I use FIMO® Gloss Varnish for protecting the paint. If you are unable to do that, you can always contact me about your piece (preferably with a photo) and I'll see what I can do!
The ceramic pieces you can just gently polish with a soft jewelry cloth for cleaning.
Thank you for visiting my shop and happy shopping!
Find something for yourself or someone you love.
For more photos, stories and information about updates check out my Instagram page: @woodsofwonder, https://www.instagram.com/woodsofwonder/
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